Return of goods
Can I exchange or return items?
Yes, this is possible, but may only be done after we have sent you a written permission and this is at the expense and risk of the buyer. It is best to contact us by telephone (call +31 (0)13 571 21 71) or by email (firstname.lastname@example.org).
How can I exchange or return items?
For this, you need written permission from us. Exchange or return takes place at the expense and risk of the buyer. It is best to contact us by telephone (call +31 (0)13 571 21 71) or by email (email@example.com).
How will I be refunded?
When you have returned the items and we have received them, we will create a credit note. This credit note is processed within 14 days. If there are no further outstanding invoices, the amount will be transferred to your bank account number or credit card within 14 days.
Where can I find your warranty conditions?
You can find this in our ‘General terms of delivery and payment’.
Where can I find your general terms and conditions?
You can find our ‘General terms of delivery and payment’ here.